Instructional Design Portfolio
Strategic Learning Design & Content Development
A curated selection of eLearning, instructor-led training, performance support, and program design examples demonstrating end-to-end learning development. From analysis to execution, I design learning experiences that drive performance and support growth.
End- to End Learning Design & Delivery
I design and deliver complete learning solutions. From analysis and curriculum architecture to content development, implementation, and program leadership, I build scalable learning experience aligned to real business outcomes.
End-to-end means:
Available for full program engagements or standalone content development contracts.
eLearning Design & Interactive Learning Experiences
Scenario-based learning, onboarding simulations, leadership development, and performance-driven modules developed in Articulate RISE (and related tools when needed).
Leadership Coaching Scenarios
Scenario-based module building manager confidence through realistic coaching decisions.
Compliance to Capability Module
Decision-driven learning that moves beyond policy review into real-world application.
New Hire Onboarding Simulation
Interactive onboarding experience designed to reduce time-to-proficiency for new team members.
Customer Conversation Skills
Practice-based module using branching scenarios to improve consistency and outcomes.
Instructor-Led Training & Facilitation Design
Workshop design, facilitator guides, and role-based learning experiences developed to support practice, performance outcomes and measurable behavior change.
Workshop Slides: New Manager Training — Session 1
Excerpt from a leadership development course designed to help newly promoted managers transition successfully from individual contributor to leader. The session includes discussion prompts, scenarios, and structured activities to build core management skills.
Tools: Google Slides | Delivery: ILT & VILT | Year: 2018
Facilitator Guide + Run-of-Show
End-to-end facilitation materials that enable consistent delivery across facilitators.
Train-the-Trainer Enablement Kit
Delivery-ready package to scale a program through internal facilitators.
Train-the-Trainer Enablement Kit
Delivery-ready package to scale a program through internal facilitators.
Performance Support & Workflow Tools
Job aids, SOPs, and structured documentation designed to support real-time performance in operational environments.
Customer Interaction Workflow: Call Center Support Model
Operational workflow created to guide call center agents through a structured six-step customer interaction process. The model reinforces that effective support depends less on memorizing answers and more on knowing how to navigate systems, ask the right questions, and locate solutions efficiently during each customer interaction.
Business Communication: App User Guide
Designed a step-by-step mobile application user guide to support employees using a business communications platform. The guide includes setup instructions, feature walkthroughs, screenshots, and troubleshooting guidance to help users quickly complete tasks without formal training.
Reference Guide: Communication Skills for Managers
Post-training reference guide designed to help managers apply communication frameworks introduced during a seven-session New Manager Training program delivered in ILT and VILT formats.
Compliance SOP: Training Update & Change Communication Workflow
Structured training update and compliance communication document designed to ensure consistent rollout, awareness, and adoption of system and process changes.
Program Architecture & Learning Systems Design
Curriculum maps, onboarding roadmaps, and structured learning journeys designed to support long-term capability building aligned to business priorities.
Learning Experience (LX) Program Assessment Framework
Learning experience (LX) assessment framework used to evaluate training capabilities and guide program improvements across curriculum design, delivery, tools, assessments, and governance.
Training Program Transformation Roadmap
Strategic roadmap used to redesign and evolve a customer support training program, aligning curriculum, delivery, and tools to improve agent performance, knowledge retention, and customer outcomes.
Program Overview Guide: Agent Success Express
Program overview asset designed to introduce structure, support model, and foundational components of a multi-week onboarding program.
Learning Evaluation & Coaching Framework
Framework developed to evaluate training effectiveness and operational performance using structured assessments, behavioral observations, and LMS tracking to guide coaching and continuous improvement.
Need a learning partner who can design and deliver end-to-end?
I partner with organizations to analyze, design, build, and lead scalable learning programs that improve readiness and performance. I also take content development contracts when you need hands-on execution fast.