Instructional Design Portfolio
Strategic Learning Design & Content Development
I design enterprise learning experiences using AI as a core part of the process, not a shortcut, but a multiplier. AI accelerates analysis, sharpens scenario design, and enables personalization at scale. My judgment, methodology, and accountability remain at the center.
A curated selection of eLearning, instructor-led training, performance support, and program design examples demonstrating end-to-end learning development. From analysis to execution, I design learning experiences that drive performance and support growth.
HOW I INTEGRATE AI INTO LEARNING DESIGN
AI supports faster, more scalable learning design without replacing the human experience.
PHASE 1
Analyze
Needs assessment & gap mapping
AI ENABLED
Design
Scenario branching & content structure
AI ENABLED
Build
Prompt engineering & draft acceleration
PHASE 4
Enable
Rollout, facilitation & adoption
AI ENABLED
Evaluate
Data synthesis & iteration signals
Performance Support & Workflow Tools
Job aids, SOPs, and structured documentation designed to support real-time performance in operational environments.
Customer Interaction Workflow: Call Center Support Model
Operational workflow created to guide call center agents through a structured six-step customer interaction process. The model reinforces that effective support depends less on memorizing answers and more on knowing how to navigate systems, ask the right questions, and locate solutions efficiently during each customer interaction.
Business Communication: App User Guide
Designed a step-by-step mobile application user guide to support employees using a business communications platform. The guide includes setup instructions, feature walkthroughs, screenshots, and troubleshooting guidance to help users quickly complete tasks without formal training.
Reference Guide: Communication Skills for Managers
Post-training reference guide designed to help managers apply communication frameworks introduced during a seven-session New Manager Training program delivered in ILT and VILT formats.
Compliance SOP: Training Update & Change Communication Workflow
Structured training update and compliance communication document designed to ensure consistent rollout, awareness, and adoption of system and process changes.
Program Architecture & Learning Systems Design
Curriculum maps, onboarding roadmaps, and structured learning journeys designed to support long-term capability building aligned to business priorities.
Learning Experience (LX) Program Assessment Framework
Learning experience (LX) assessment framework used to evaluate training capabilities and guide program improvements across curriculum design, delivery, tools, assessments, and governance.
Program Overview Guide: Agent Success Express
Program overview asset designed to introduce structure, support model, and foundational components of a multi-week onboarding program.
Learning Evaluation & Coaching Framework
Framework developed to evaluate training effectiveness and operational performance using structured assessments, behavioral observations, and LMS tracking to guide coaching and continuous improvement.
Training Program Transformation Roadmap
Strategic roadmap used to redesign and evolve a customer support training program, aligning curriculum, delivery, and tools to improve agent performance, knowledge retention, and customer outcomes.
Need a learning partner who can design and deliver end-to-end?
I partner with organizations to analyze, design, build, and lead scalable learning programs that improve readiness and performance. I also take content development contracts when you need hands-on execution fast.